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Frequently Asked Questions

Product Stock Check

Rest assured we have large stock facilities over multiple warehouses. However, if you do require a visual check of stock for an urgent order. Simply type “Stock” followed by the product code (8.30 am – 4.30 pm Monday to Friday) into our chat facility or call us: 01333 317 216 and we can check our shelves for you.

Payments and Invoices

A downloadable Invoice for all orders can be found in the order section of our website (NOTE: Only once an order has been marked as “processing” will an invoice be available on your account page. (This excludes unpaid BACS orders).

https://thedooraccesscompany.co.uk/my-account/orders/

We automatically send a pro forma invoice for BACS orders for your own records via email. The Bank details for paying for the order can be found on your order summary email and the Pro-Forma Invoice sent to you. For orders placed with a BACS payment, goods are only dispatched once full payment is received at our bank. Full payment must accompany any purchase order sent to us prior to dispatch.

We do not offer any credit facilities.

Dispatch of Orders

We dispatch same day for orders placed and paid before 4 p.m. Monday to Friday. We are open from 9 am to 5 pm but give us a call between 4 and  5 pm if it’s urgent and needed the next day, we will always try and accommodate our customers.

Discount and Coupons

We regularly offer various promotions on specific products “Sale” or to specific industries and “Bundle” products via Coupon Codes. These codes can be applied at the CART or CHECKOUT page on our website. We exclude already discounted “Bundles” and discounted “Sale” products from these additional discounts. However, choose the BACS payment option to receive an automatic 2% discount on all products including “Sale” and “Bundle” products.

Tracking your delivery

We normally deliver with Fedex (other couriers are sometimes used). Once dispatched, tracking information will be sent (usually same day, if not first thing the following morning) to the registered email account on the order. Fedex delivers between the hours of 8 am and 5 pm Monday to Friday for commercial deliveries (We do deliver on Saturdays at an additional cost, refer to details on our checkout page for costs).

Delivery and Returns

Our standard delivery is £5.50 for any order under £150 total. We occasionally run promotions for free delivery for all orders with an appropriate and valid coupon code.

Orders over £150 automatically apply for free delivery within this website.

Please ensure that the product purchased is fit for your intended use (eg. you purchased the correct fobs or cards for your system)

When returning any Paxton products, you must have an unbroken security seal on your packaging. We do not accept any items where this security seal has been broken. We accept returns of unopened products or defective products up to 30 days after the date of purchase. Our “Returns policy” and “Return form” can be found HERE